CANCELLATION & EXIT

This policy applies to business-to-business services and summarises the standard client terms. Your accepted proposal records your project's agreed scope, schedule, milestones and any project-specific payment stages for one-off work. It cannot create a minimum term, extend the notice period, delay when notice starts, or otherwise change the standard rolling-monthly cancellation rights in this policy.

Meeri's standard business services do not include a consumer cooling-off period. Tell us before acceptance if you are not acting for business purposes so the correct terms can be used.

If you cancel before Meeri begins work and before any third-party commitment you approved has been incurred, we refund the amounts you have paid. Any third-party commitment is made only with your approval and is identified in the proposal before you accept it.

You can ask to stop a one-off build at any time. You pay for documented work completed up to the effective cancellation date and for unavoidable third-party commitments you approved for the project. We issue a final account and refund any genuine overpayment. Nothing in this policy removes remedies arising from a material breach by Meeri, or any right that cannot legally be restricted.

Part-completed work is handed over only to the extent it is usable, paid for and legally transferable. If a cancelled build depends on Meeri Background Materials or licensed system software, those elements are not assigned and may stop working when the relevant licence ends.

Website care plans, managed Conversion Booking System services and ongoing Visibility work run on a rolling monthly basis with no minimum term and no minimum stay. Either party may cancel on 30 calendar days' written notice, and the notice period starts when the written notice is received. Service and the applicable fees continue through the notice period, and there is no cancellation fee. Fees are not refunded merely because you voluntarily stop using the service during a period you have paid for; where a billing period runs past the service end date, the final charge is apportioned to that date and any amount already paid for time after it is refunded. Notice is never extended because of a billing date. No proposal, quotation, invoice, service schedule or other document can create a minimum term, extend this notice period, delay when notice begins, or override these cancellation rights.

If an annual prepayment is ever offered, it is a payment arrangement only — it does not create an annual minimum commitment. Cancellation still follows the rule above, and unused prepaid time beyond the effective end date is refunded.

Either party may end an agreement where the other commits a material breach capable of remedy and does not fix it within 14 calendar days after written notice of it. Meeri may suspend or end sooner, in a proportionate way, where a breach cannot be remedied, continued service would be unlawful, infringe rights or create an urgent security or data-protection risk, or where repeated non-payment or insolvency materially threatens the service.

Where practical, we will explain the reason and give a proportionate opportunity to resolve it. Immediate action may be needed to protect people, systems or data.

After the final account is paid, your domain, business email, business profiles, Client-supplied content, Client data and agreed Client-owned website deliverables remain yours. We will return access that we control and provide the standard export identified in the proposal.

Meeri's managed hosting, reusable components and licensed booking or quote software remain Meeri's and stop at service end. Third-party provider accounts continue or end under that provider's own terms and billing arrangement.

Standard exit assistance covers return of agreed credentials and a reasonable export in an available format. Rebuilding elsewhere, custom migration, historic-data cleansing or extensive support can be separately priced. Please request or complete any available export of Meeri-held client data within 30 calendar days after the service ends.

After that window, remaining active copies are returned or securely deleted in line with the data-processing terms, unless continued retention is legally required; copies in inaccessible backups expire through their normal deletion cycle. We may keep limited accounting, contract and dispute records where law or legitimate claims require it. Data held in accounts you own directly — your domain, your email, your business profiles, your payment provider — stays under your control, and its deletion is yours to manage under those providers' terms.

Email hq@meerisystems.co.uk from an authorised Client address and identify the service to be cancelled. Notice starts when the email is received — including when it arrives outside business hours or on a non-business day. We will confirm the effective date, final fees, export actions and any service-specific consequences in writing.